Individual Plans Join Availity Essentials

In spring, you’ll use Availity Essentials to work with patients who have LifeWise Health Plan of Washington individual plans. Here’s what to expect and how to get ready.

Why it Matters

The individual payer space in Availity Essentials has a different name than our commercial plans. Because we’re moving from Evolent to Availity Essentials, the OneHealthPort sign‑in page will stop working.

How to Find It

We’ll add the LifeWise individual payer space to your Availity Essentials account. If you’re new, register for an account and get up to speed.

• Sign in to Availity Essentials. You can also bookmark the website through our sign-in page.
• Select INDV Plan – LifeWise Health Plan of Washington in the payer drop‑down.
• Call Availity Essentials’ client services at 800‑282‑4548 if the individual payer space is not showing up. Their team is available Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.

Explore Availity Essentials’ Toolbox

You’ll find resources to help you care for patients with individual plans:

• Checking eligibility and benefits
• Viewing claim status
• Reviewing remittance details
• Accessing the primary care provider roster

For all other tasks, keep using the tools you use today. You can find them on Availity Essentials’ individual payer space.

Looking Ahead

We know managing patient information across our plans takes time. Moving to Availity Essentials is the first step in making your work easier.

In 2027, we’ll update the tools for individual plans, so they match what you use for our commercial plans. We’re committed to helping you get what you need fast.