Carelon Provider Portals to Launch Multi-Factor Authentication on October 19

Beginning October 19, Carelon will roll out multi-factor authentication (MFA) for its specialty benefits and post-acute provider portals.

The MFA rollout will be released every couple of weeks in batches between now and the end of the year.

What is MFA?

MFA is a multi-step login process that requires system users to enter their username and password followed by additional information such as a code sent to their email or phone. In some cases, the additional authentication step may involve answering a specific question that’s been set up ahead of logging in.

Why is MFA important?

Requiring MFA helps protect all against security issues such as compromised login information and phishing attempts.

What steps do I need to take?
For more information and instructions for the MFA rollout, visit the following resources:

Carelon Portal Updates Blog Post

Carelon Post-Acute Care Provider Resources

Frequently Asked Questions (FAQ)

If you have questions, call Carelon at 866-666-0776.